Job Purpose:
Support the Supervisor with the daily operations of the Housekeeping department. Supervise, train and guide Guest Room Attendants and inspect all rooms daily. Motivate Team Members to exceed guests’ expectations by ensuring all rooms are clean, tidy, well-prepared and presentable.

Key Responsibilities

• Assist in the daily operations management of the Housekeeping department
• Assign jobs to Guest Room Attendants (GRA) and Housekeeping staff and supervise and monitor cleanliness, progress and performance
• Issue and collect master keys and communication devices to GRAs
• Conduct daily inspections of all guestrooms and check VIP rooms before guests’ arrival
• Inspect vacant rooms for release promptly. Report timely room status via devices to coordinators
• Check all public areas and execute correction action if needed. Raise work orders for any repairs and maintenance required and escalate issues to the Executive Housekeeper(s) or Assistant Housekeeper(s)
• Plan and schedule periodic deep cleaning, painting, etc. under the Director of Housekeeping’s supervision
• Monitor stock levels and order operations equipment and cleaning supplies
• Monitor guestroom mini bar and floor pantry
• Prepare regular reports for management
• Monitor the cleanliness and hygiene of operating equipment and staff areas
• Monitor quality control mechanisms, including health and safety, cleaning and maintenance, service standards, environment, and equipment maintenance and handling
• Report unusual activities and health and safety issues immediately
• Standby in case of emergency
• Continuously improve health and safety standards
• Assist and perform duties assigned by Executive Housekeeper(s), Assistant Housekeeper(s) or Supervisor(s) and assume responsibilities in the Supervisor’s absence

Competencies and Requirements
Experience: Minimum 3 years of Housekeeping experience
Knowledge/Certificates: Knowledge of cleaning activities, chemicals, machines, tools and detergents
Education: Secondary school or above, University grade is preferable
Language Abilities: Good knowledge in English, Cantonese and Mandarin