Job Description:

• Ensure customer service is timely and accurate on a daily basis
• Identify customer needs and help customers use specific features
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Follow up with customers to identify areas of improvement
• Share effective workarounds / solutions to the team

Job Requirements:

• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills in both English & Cantonese
• Patience and perseverance when handling tough cases

**Fresh graduates will be considered. Renewal of contract will be subject to business needs and individual performance.