Responsibilities:

• Responsible for helpdesk support and troubleshooting for end users
• Responsible for day-to-day maintenance and operation support on hardware, software and application for shops
• Coordinate and arrange technical support service activities
• Manage and support on POS system, CCTV system and mobile devices
• Handle incoming calls and emails to follow up ad hoc needs
• Perform regular system checks to ensure application systems & IT services are stable
• Assist in ad hoc projects assigned by senior

Requirements:

• Certificate in Computer Science or above in related disciplines;
• 0-2 year experience in helpdesk support;
• Good communication and interpersonal skills;
• Good command of written and spoken in English and Chinese;
• Self-motivated, responsible, able to work independently;
• Immediate available is preferred