Responsibilities:

- Responsible for helpdesk support and troubleshooting for end users

- Responsible for day-to-day maintenance and operation support on hardware, software and application for shops

- Coordinate and arrange technical support service activities

- Manage and support on POS system, CCTV system and mobile devices

- Handle incoming calls and emails to follow up ad hoc needs

- Perform regular system checks to ensure application systems & IT services are stable

- Assist in ad hoc projects assigned by senior

Requirements:

- Certificate in Computer Science or above in related disciplines;

- 1-2 year experience in helpdesk support;

- Good communication and interpersonal skills;

- Good command of written and spoken in English and Chinese;

- Self-motivated, responsible, able to work independently;

- Immediate available is preferred