Location: France - Montrottier JOB SUMMARY: En tant qu' Assistant(e) Service Client, vous êtes l'interface client de la commande jusqu'à la livraison JOB RESPONSIBILITIES: Réception des prévisions, corrélation avec les commandes avant transmission à l’ordonnancement Revue des commandes et corrélation avec l’offre de prix en cours de validité Saisie des commandes clients Suivi des plannings de fabrication et communication des délais avec les clients Communication avec le planning et la production Etablissement du planning d’expédition Déclenchement des expéditions Déclenchement des facturations et suivi des litiges Assistance aux commerciaux Gestion des documents douaniers lorsque nécessaire Constitution et maintien d’un dossier justifiant l’exonération de TVA à l’export Consolidation des preuves de livraisons Surveillance et analyse de l’OTD des clients Suivi et mise à jour des comptes clients sur SAP lorsque nécessaire Suivi et mise à jour des incoterms liés aux livraisons clients. #LI-JN1 Qualifications Qualifications: Vous possédez un BAC +3 mais nous restons ouverts à toute candidature pertinente Vous avez déjà plusieurs années d'expérience en service client et relations commerciales, idéallement dans un environnement international. Nous restons cependant attentifs à des profils moins expérimentés avec une afinité pour la relation client. Excellent niveau de communication Anglais courant. Bonnes connaissances SAP et maîtrise du pack office Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Supply Chain / Logistics Region: Europe, Middle East, Africa Organization: VEH EMB eMobility Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time