The Associate Service and Sales Analyst is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Responsibilities:

• Assist with monitoring employee performance to identify strengths and areas of improvement
• Assist with offering timely and specific feedback to employees including actionable improvement to drive accountability and performance management action when necessary
• Maintain knowledge of aspects of Client Services including call center metrics, routing, Interactive Voice Response (IVR) system capabilities and requirements, and facilitate change training, when needed
• Achieve performance goals through ethical and sustainable results, balancing short-term and long-term risks
• Assist team level action plans and efforts in support of Voice of the Employee (VOE) and process/procedure improvement
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service and sales
• Working knowledge of cards and liabilities products

Education:

• Bachelor’s degree/University degree or equivalent experience

-

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

-

Time Type :Full time

-

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.