Bring your career aspirations to life with AIA!

Responsible for providing after-sales support to policy-related administrative processes supporting Australia market

Job Descriptions:

• Maintain client and policy information

• Process bills and payments

• Support policy adjustments

• May facilitate passing through policy-specific client instructions / enquiries to relevant parties

• Process all Customer Information Hub (CIH) or Policy Owner Services (POS) transactions received as per stipulated requirements.

• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

• Support processing within the department including cross support processing for other countries.

• Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline

• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

• Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.

• Ensure all task and activities are recorded in AOM accurately and promptly.

Job Requirement:

• Possess Bachelor Degree in Business Management field or equivalent

• Open to Fresh Graduate

• Good English communication and basic Microsoft Excel skills.

• Observance of Australia Public Holiday and Working Hour from 5:30am onwards depending on business operation needs

• Wiling to work for long working hour

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.