Position Summary:

The Credit & Collections Representative takes a wide range of responsibilities to maintain collections operations within the Accounting Team. The position is responsible for managing an assigned portfolio of Accounts Receivable, prioritizing collection of invoices and identifying / resolving any issues blocking payment. In addition, interact professionally with internal and external customers.

Minimum Requirements/Qualifications:

• Preferred Bachelor’s Degree in Accounting / Business
• 4+ Years B2B Accounts Receivable Experience, Collections and Dispute Resolution
• Excellent written and verbal skills that allow effective communication via both phone and email professional and customer focused manner with attention to detail
• Fluent with both English and Chinese language
• Proven ability to set goals and meet deadlines
• Possesses a high degree of integrity
• Ability to work with effectively with other team members in an open environment
• Proficiency in programs with MS Office (Word, Excel, and Outlook)

Responsibilities include but are not limited to the following:

• Following up with customers directly via e-mail, phone and via various customer web-based portals to ensure timely payment of outstanding invoices
• Establishing good relationships with our customer so that any issues are quickly identified and resolved.
• Compile and maintain accurate and complete accounts receivable records to include contacts, status of past due, and any disputes identified
• Work cross-functionally and country Sales, Project Managers, Customer Services, and FP&A team to resolve any outstanding discrepancies blocking timely collection
• Prioritize activities for accounts in assigned portfolio to maximize success in achieving team goals for DSO, percent current, percent >90, and any additional cascaded metrics
• Work hand in hand with commercial team on revenue cut off and to ensure revenue recognition processes are in place for the policy compliance
• Maintain financial records in accordance with US GAAP and local GAAP
• Assist in establishing and maintaining appropriate internal control safeguards and to ensure SOX compliance
• Participate in teams to drive process improvement initiatives in finance operations
• Working capital reporting and analysis