This position is to collect past due accounts receivables of Electricals operations in the NORTH AMERICSA region. The incumbent will also have to issue credit memos for NORTH AMERICA Electricals operations. The incumbent will have to resolve disputes and meet internal as well as external customer expectations. The incumbent will reduce credit risk, improve cash flow, and resolve customer claims/disputes. Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in NORTH AMERICA shift (06:30PM to 03:30AM slot). Conducts collection calls, resolve billing issues, investigate returns & credit issues Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics Participates in process improvement projects Communicates effectively with external and internal stakeholders Understands the entire order to cash value stream and applies the knowledge to achieve results Documents new and existing processes. Updates documents as soon as improvements are made Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel Provides customer service and develops relationships with internal/external customers and suppliers\ Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account. Qualifications This position is to collect past due accounts receivables of Electricals operations in the NORTH AMERICSA region. The incumbent will also have to issue credit memos for NORTH AMERICA Electricals operations. The incumbent will have to resolve disputes and meet internal as well as external customer expectations. The incumbent will reduce credit risk, improve cash flow, and resolve customer claims/disputes. Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in NORTH AMERICA shift (06:30PM to 03:30AM slot). Conducts collection calls, resolve billing issues, investigate returns & credit issues Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics Participates in process improvement projects Communicates effectively with external and internal stakeholders Understands the entire order to cash value stream and applies the knowledge to achieve results Documents new and existing processes. Updates documents as soon as improvements are made Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel Provides customer service and develops relationships with internal/external customers and suppliers\ Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Finance/Accounting Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No