About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

Associate Application Specialist

About Language Delivery Technology Services

The Associate Application Specialist is a valuable member of the Language Delivery Technology Services (LDTS) team. Thanks to its global presence within RWS, LDTS works closely with RWS technology users to deliver innovative technical solutions in response to a wide range of requirements

Language Delivery Technology Services - Mission Statement

The Language Delivery Technology Services Team provide outstanding service to the RWS Language Delivery organization and by extension to their customers by offering direct support, application set up and optimization and process improvements.

 

About the Role

This is a hands-on position that requires an excellent communicator with a solid ability to work as a team. The successful candidate will be responsible for supporting a large number of users in a fast paced environment, initially responding to support tickets and undertaking an immediate effort in order to restore a failed service or perform basic level system configuration. Through tasks and projects the candidate will develop product knowledge and skills as well as ensure customer satisfaction.

The ideal candidate will be highly motivated and will preferably have experience in a similar role.

 

Key responsibilities include

Support activities:

 

• Provide an initial response to support tickets raised by the users
• Pro-actively resolve common technical issues and system failures (tasks in Translation Workflow Automation systems that have fallen in ‘error’ stages which require corrective action).
• Quickly escalate support tickets to more senior members of the team or appropriate departments and follow the progress until the technical resolution is achieved

 

Implementation and Configuration activities:

 

• Under the supervision of more senior members of the team perform basic configuration task such as granting users access to the system, modify the existing Translation system workflow
• Assist more senior Application Specialists with tasks such as initial investigation of technical issues, gathering new requirements for existing implementations as well as testing
• Ability to prioritize tasks based on the overall impact of the system failures or complexity of the new requirements for the end user

 

Process and Knowledge Building activities

 

• Follow the existing processes and accounts documentation by routing tickets to appropriate Account Leads for example.

 

 

Communication and Relationships activities:

 

• Answer user questions about the system

• Provide regular updates to users about their requests through excellent verbal and written communication

 

What to bring

• Acute attention to details
• Ability to follow departmental and project specific processes
• Collaborative style
• The will to extend your technical knowledge
• Proven methodical problem solving skills
• Keen interest for technology
• Basic hardware and networking knowledge
• Basic Knowledge of Microsoft Windows Operating Systems
• Basic Knowledge of Microsoft Office

 

Nice to have

• Incident Management Portal experience (Salesforce, BMC, etc…)
• Basic knowledge of encoding and Windows file system
• SQL Knowledge
• HTML and XML  fundamentals
• Previous CAT Tool experience
• Knowledge of localisation processes
• Scripting, Macros or programming skills (C,.Net Framework)

You will be a great fit if

• You like a challenging but rewarding fast-paced environment
• You love working with some of the top global brands
• You love finding solutions to complex problems
• You are willing to develop your technical skills

Education and experience

• University Degree

 

What we offer

  - employment contract, horizontal and vertical promotion system

- friendly atmosphere

- internal and external trainings

- working with the most modern technologies

- package of private medical care

- compensation for Multisport card

 

If you are interested please send your CV to: recruitment.poland@sdl.com with the following clause in the body of the CV: “I hereby give my consent that my personal data contained in my CV is processed by RWS Holdings PLC.  for the purposes of recruitment in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR). I also agree to share my personal data for the purposes of recruitment to RWS Holdings PLC.  RWS Head Office, Europa House Chiltern Park Chiltern Hill Chalfont St Peter SL9 9FG England, UK. I also agree to share my personal data for the purposes of recruitment to other entities in the SDL plc’s group, i.e. potential employers. I have the right to access my personal data and the right to correct it and request its removal.”

 

Please note that, by submitting your CV for consideration, you are consenting to RWS Holdings plc storing your CV and using the information contained in it to consider you for any positions you have applied for and any positions we consider may be of interest to you. Please note your information may be shared internally across different RWS departments in our offices worldwide during the recruitment process. RWS will use 3rd party software in which your information will be processed in 3^rd party hosting centres, RWS has entered into appropriate agreements to safeguard your data.

If your application is successful your information will be processed in connection with your engagement with RWS.

Should your application not be successful, your CV will be stored in our systems for a period of 2 years. If you have any queries about this email, please contact us by replying to this message.

You may also read our Privacy Policy https://www.sdl.com/about/privacy/privacy-notice.html. If you did not send us an email instructing us to process your personal data please contact us immediately at privacy@sdl.com