Associate Client Service Administrator Who designs your future? You do. Are you looking for a career where you can highlight your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens! Join our team! Recognized by Fortune as World’s Most Admired Companies 2021 Our Culture: At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities. What you will do for Siemens Smart Infrastructure: Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim is not just about improving buildings; it is about creating perfect places that improve peoples’ lives. This position establishes the foundation for our customer’s service and digital experience by focusing on account management, installed base (iBase) administration, and maintenance planning. Responsibilities: For CSAs focused on account management, serve as the main customer contact for assigned agreements. Manages accounts for assigned service agreement customers (generally these are smaller accounts, <10K Fire/Security, excluding monitoring) to drive outstanding customer satisfaction, account growth and retention. Manages the overall delivery of services, ensuring financial performance, CSI and customer satisfaction. Ensures the timely delivery of planned maintenance and reactive calls to meet customer expectations. Works closely with Sales and Renewal Coordinator to ensure service agreement renewals are renewed on a timely basis. Schedule Sales/Ops turnover and Notify RSS of cRSP connection. Reviews booking package and gathers system information (MICT, TAP, etc.) Validates equipment list, reviews maintenance schedule with customer, and conducts quality assurance calls with customer. Qualifications: High school diploma or state-recognized GED required; Associate degree preferred Knowledge and experience in SAP or other maintenance and planning tools preferred Demonstrated experience with Excel Excellent organizational and interpersonal skills Ability to read and understand customer service contracts Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred Proficient in Microsoft Office and business software systems Good verbal and written communication skills in English Qualified applicants must be legally authorized for employment in the United States Benefits: Competitive salary based on qualifications Health, dental, and vision plans with options Matching 401(k) Competitive paid time off plan, holidays, and floating holidays Paid parental leave Company cell phone and laptop Extensive product training and professional career development Education and tuition reimbursement programs available Overtime, on-call pay, and company uniform and vehicle for eligible positions #LI-SRH Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.