Job Title: Associate Cloud Support Engineer
Location: Bengaluru
About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and
intellectual property services. We help our customers to connect with and bring new ideas to people globally by
communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language,
content and market access challenges through our collective global intelligence, deep expertise and smart
technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20
patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the
technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors,
which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange
regulated market (RWS.L).
For further information, please visit: www.rws.com
RWS Language & Content Technology division: offering the latest innovations in language and content
management technology to help enterprises engage with global audiences – across any device. Our language
technology enables enterprises to automate and manage the entire content lifecycle. And our web content and
structured content management technology supports the creation, translation and delivery of global content at
scale – in ways that are efficient, secure and compliant. The combination of our language and content technology –
enhanced with state-of-the art Machine Learning – offers the capability to manage the ‘end-to-end’ translation
supply chain
About The Role:
This role requires a self-starting capable team player with business and IT skills and the ability to effectively
communicate with business contacts as well as the technical teams. They must be able to work in a professional
manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the
service, financial effectiveness and client satisfaction.
Responsibilities:
 1-3 years of experience in Monitoring and Incident Management.
 Experience working with IaaS & PaaS Cloud platform
 Knowledge in virtualization ( Hyper- V, VMware) in a SaaS environment preferred
 Experience in monitoring Servers, Applications & Network devices using monitoring tools like PRTG, Zabbix,
AppDynamics.
 Knowledge in Windows administration, Networking concepts, DB administration
 Basic Knowledge on Active Directory, DNS, DHCP