About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million, in 172 countries. www.bentley.com

 

Associate Credit and Collections Analyst

Location: Exton, PA

 

Position Summary:

The Credit & Collections team is a key component to Bentley’s overall Operations Advancement Organization. We are seeking a highly motivated individual to support our financial operations team. If you have good communication skills, are well organized, possess strong communication and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. This is a great opportunity to join a collaborative team and develop your career within a multinational company.

 

Your Day-to-Day:

• Deliver an extremely high level of user service by providing timely information, resolving disputes, credits, and Cloud Services Subscription statement processing and adjustments
• Deliver exceptional first-line telephone and email support to users and reliably log user interactions in internal CRM system. 
• As a first-line support team member, ensure the accurate routing of unrelated support issues to the appropriate queues and teams (phone and CRM system). 
• Manage small portfolio of accounts as training for full portfolio later in year
• Use collection module for sending dunning letters, statements, and invoices to users
• Call delinquent accounts for payment info
• Process user payments via Credit Card and handle user refund requests
• Call on small balances for collection <$1,000
• Complete Special Projects as needed

 

What You Bring to The Team:

• 1-3 years of experience in Accounting, Finance, Credit or related experience required
• Demonstrated excellent written, verbal & interpersonal communication skills. 
• SAP experience (or other ERP system equivalent in CRM and/or other application modules) highly regarded.
• Proficient in MS Office Suite.
• Team player – strong customer focus.
• A quick learner and attention to detail.
• Creative thinker and strong ability to use initiative.
• Works well within a team environment and brings a positive attitude. 
• Bachelor’s degree or equivalent experience preferred.

 

What We Offer:

• Respectful culture treating all our colleagues as equal.

• Collaborative and cooperative working environment.
• Being part of the world-leading software company providing solutions for architecture, engineering, and construction.
• Social and Wellness Activities/Events.
• Tailored and Hands on Training to empower you on your new role.

 

 

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Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.