Eaton’s Interconnect Technologies Division is currently seeking for a Customer Service Representative to join our team. This position is based at our Santiago, Dominican Republic facility. Job Summary Under minimal supervision the Customer Service Representative is required to follow all sales orders from initial customer contact and placement through delivery. Verification of orders for accurate price, part number and quantity. Provide price quotations. Keep accurate record of sales orders; status, ship dates and back orders. Ensure internal flow down of requirements. Tasks Receive request for quotes from customers and respond with information from the system, or coordinate with Pricing department to obtain the information in a timely manner Receive, review and process customer Purchase orders on a daily basis. Process changes on purchase orders and work with Supply Chain to meet customer requests. Respond quickly to customer complaints by working with Quality to issue RMAs, replacement orders and corrective action reports. Monitor customer portals for RFQ’s, PO’s and order changes. Answer phones in a friendly and upbeat manner. Interact with unsatisfied customers in a professional manner. Manage any contract review needed on purchase orders. Work with Sales and accounting to create new customer accounts Assist A/R in the collection of accounts with no payments and short payments. Provide weekly open order reports to customers and follow up on recovery dates internally. Ability to handle and prioritize multiple tasks with little supervision. Detail oriented, with good analytical and communication skills. Support / back up to other customer service representatives’ accounts as needed. Update and maintain customer files as required. Follow Trade Compliance regulations. Perform other duties as required Job Characteristics: This position does not have supervision responsibilities. It has little responsibilities for material resources Medium physical effort, high mental and visual effort Normal working condition Low possibility of risk #LI-SL4 Qualifications Special Requirements Speak and Write English Fluently Proficient with Microsoft Office products (Outlook, Word, & Excel). Must have strong relationship and customer management skills. Education/Previous Experience Requirements Preferable bachelor’s degree in Business Administration, Marketing or related field Preferable 1 years of related experience in Customer Service Excellent verbal and communication skills Must possess efficient organizational skills with a familiarity with office procedures Accurate basic math capabilities Must be Microsoft Excel proficient Como empresa que opera en la República Dominicana, Eaton está sujeto a cumplir la Resolución 00048 del Ministerio de Salud Pública y Asistencia Social (“MISPAS”) que ordena la presentación de la tarjeta de vacunación contra la COVID-19 para el ingreso a lugares de trabajo con espacios cerrados y de uso colectivo. Como previsto en la ley aplicable, los candidatos que sean contratados en esta posición deberán proveer evidencia de estar completamente vacunados de acuerdo a las normas de MISPAS, o presentar continuamente resultados negativos de prueba PCR, realizada máximo 7 días antes por MISPAS o por un laboratorio autorizado, o solicitar una excepción a estos requerimientos por razones médicas. El estatus de vacunación no será verificado hasta después de que se extienda una oferta económica, y los candidatos podrán solicitar una excepción médica. La oferta de trabajo será efectiva si y solo si usted cumple con los requisitos de la Resolución 00048 de MISPAS. Eaton considera a los todos los candidatos sin importar su antecedente criminal, conforme las leyes locales. Para solicitar asistencia personal para necesidades especiales en tu búsqueda de trabajo, aplicación a posiciones o proceso de entrevista, puedes hablar al 412-893-3600 o mandar un correo electrónico a AccommodationsForApplying@Eaton.com. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: AER ITD Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No