Customer Success Manager - SMB About Siemens Digital Industries Software: Siemens Software, a business unit of the Siemens Digital Industries, is a leading global provider of software solutions to drive the digital transformation of industry, creating new opportunities for manufacturers to realize innovation. At Siemens we are always challenging ourselves to build a better future. We are all about empowering companies of all sizes to embrace complexity and leverage it to enhance productivity and gain a competitive advantage. We are on a mission to hire the very best and are our Customer Success organization is focused on creating a culture centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. What we are looking for: We are seeking a Customer Success Manager to manage a large portfolio of customers across our tech touch segment in APAC. This individual focuses on turning customer data into meaningful customer interactions that drive value. The main point is every customer is impacted through communication and contact and as the Customer Success Manager handling a larger portfolio, you are the one responsible for ensuring that the customer ultimately have their questions answered, issues resolved, and needs addressed. You will help drive value realization, showcase return of investment and make sure our Siemens cloud solutions are adopted. Responsibilities: Onboard Siemens customers with a focus on accelerating their time to value and helping them achieve their business outcomes Track account health to identify churn risk and work with the customer to eliminate that risk. It’s about preventing it before it ever becomes a problem Work closely with Siemens cross functional teams (Sales, Renewals, Support, Marketing etc) Minimum qualifications: successfully managing multiple customers, developing opportunities, and exceeding new business targets An excellent understanding of Cloud/ SaaS technology, digital transformation, and ability to explain how technology drives business value Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners) Ability to roll your sleeves up to work directly with a large portfolio of customers, while at the same time the ability to delegate appropriately · Ability to learn quickly, working in a global team, and manage change effectively Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers · The desire for continuous learning and growth Organization: Digital Industries Company: Siemens Industry Software (India) Private Limited Experience Level: Early Professional Job Type: Full-time