RWS is a world-leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business critical content at scale and enabling the protection and realisation of their innovations.

The Role

This is an entry level role with the core focus on data intake, and data verification for renewal instructions based on EP validation orders. Data onboarding activities may be client facing.

Key Responsibilities

• Manage and process all incoming client renewal instructions related to EP validation orders.
• Responsible for data verification.
• Provide clients with docketing reports.
• Manage onboarding of new client accounts.
• Collaborate with Service Account Manager to ensure smooth client onboarding and to resolve data issues.
• Liaise with Senior Applications Support Analyst
• Ensuring the highest level of care when working with client data.
• Liaise with clients and colleagues in a professional manner.
• Responsible for any other duties assigned and executed to the highest standard.
• Ensure compliance with policies and procedures and take immediate action by reporting to your supervisor where risk is identified.
• Timely delivery of all communications & projects to clients and internal team members ensuring that all deadlines are met.
• Understanding of task-tracking and urgency.
• Exceptional project management of varied projects and processes.
• Ability to master internal operating system and platforms.

Experience & Skills

• A minimum of 2 years of data entry, data analysis and or docketing experience in the IP industry required.
• Basic understanding of the European patent validation process.
• Familiarity with navigating public databases and experience with PatBase and or other IP data search tools desired.
• Strong project management skills desired with proficiency in time management, planning and organising.
• Attention to detail, problem solving, and analytical skills required.
• Understanding urgency and escalation procedures.
• Very good written communication skills.
• Proficiency in Microsoft Excel
• Capable of working both with and without supervision, individually and as part of a team.

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Life at RWS

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Diversity & Inclusion

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies

RWS does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.