ABOUT THIS JOB 

At Nielsen IQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

Apart from that, you will also be managing a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

RESPONSIBILITIES

• Develop a team with the primary responsibility of expanding the scope of influence with key clients across a wider range of products/services and greater depth of involvement
• Further foster strategic clients’ relationship with plans to cross sell or introducing new services, with the aim to provide impactful solutions to clients’ business issues.
• Lead/participate in the contract negotiation process to ensure “win/win”
• Provide ideas and thoughtful insights into new ideas and initiatives for clients, showing competency in Thought Leadership
• Accountability for the team KPIs; continuous monitoring of actual versus budgeted performance
• Review and finalized draft designs (ie proposals, tools, analytic plans, reports, workshops) prepared by team members 
• Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative story telling to clients through insightful and actionable recommendations
• Develop and deliver workshops, thought leadership and other client facing deliverables as appropriate 

• Effective team leadership

  • Team resource management leading to on time delivery & meeting quality expectations 
  • Manage and cultivate  a client-centric team
  • Assess, manage and develop talents
  • Facilitate knowledge transfer by acting as an advisor or trainer and source of technical advice for team members and other CI associates 
  • Active engagement in driving team spirit
  • Represent China Qualitative interests in global and local Nielsen IQ forums
  • Set PPR objectives and provide on-going performance feedback
  • Drive company initiatives and reinforce key messages
  • Effectively manage Nielsen IQ business processes relative to revenue and expense management
  • Take the lead and drive regular review/revisions of systems and procedures with the end goal of improving productivity and cost efficiency in the department
  • Perform other related functions that may be assigned  

ABOUT YOU

The Associate Director of Consumer Insights (Qualitative) drives the ownership of client delivery and relationships, has accountability for delivering on commercial arrangements and expanding the relationships for growth. He/she should be recognized and seen leading an expertise either in industry, product or practices within Nielsen IQ.

QUALIFICATIONS

• At least 8 years Qualitative Research experience, a sophisticated IDIs and FGDs moderator,P&G certified moderator would be a plus
• Strong logical mindset, reach insight to the core
• Be professional, well presented and willing to roll up your sleeves with a fun and energetic team!
• Have excellent attention to detail and strong written and verbal communication skills.
• Be a strong relationship builder as well as a great storyteller
• Be self-motivated, adaptable and proactive.
• Have the ability to mix traditional and new research methods as the need arises
• Strong commercial acumen and business development skills

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.