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The Associate Director of Delivery Excellence is accountable for the following:

I. Managing and providing a clear picture of end to end delivery for strategic deliverables under the Group Health & Wellness function
II. Ensuring that a consistent degree of quality is maintained on initiatives managed by the Group Health & Wellness Transformation Team
III. Using business planning and project governance to identify resource needs, and then providing solutions for meeting those needs, working with internal and external counterparts as needed
IV. Integrating Vitality governance with the combined Health & Wellness function to ensure a stable delivery pipeline for all Vitality initiatives across 9 markets

Roles and Responsibilities:

Prior to project initiation:
Ensure we have work inception documentation (e.g. business case) which:

• Correctly articulates business benefits & justification
• Provides credible plans for delivery
• Requests the correct amount and type of resource
• Is fully vetted by key stakeholders

After project initiation:

• Proactively monitor for emergent resource needs and recommend solutions
• Combine business and technical requirements into the documentation needed to create an agreed timeline for delivery
• Maintain risk logs across the programme, with accompanying mitigation strategies which must be endorsed at the AIA Vitality Exco
• Articulate quality standards which must be achieved at the various stages of project delivery

Acting as a people manager and vendor engagement specialist:

• Develop and maintain relationships with third parties to ensure that critical resource needs can be filled successfully and in a timely manner
• Engage Vendors and third parties as needed to fill critical resource gaps
• Once onboarded, manage delivery teams – including both internal and third party resources, including setting clear performance objectives

Communication Requirements

• Able to prepare and conduct Exco-level steering committees on major initiatives
• Able to manage commercial communications and negotiations with third parties as needed to enable procurement of resources
• Able to manage specialist resources internally and externally, including setting clear objectives and having performance conversations

Minimum Job Requirements:

• University graduate with at least 15 years’ work experience in the financial services industry
• 7 years’ experience in managing programme delivery in a regional role
• Proven track record of managing engagement, procurement, and securing value from third parties and consultants on strategic projects
• Comfortable with composing and delivering presentations in a boardroom setting
• Experienced in managing projects with budgets exceeding $10M USD

Key Strengths:

• Able to seek and get help from resources which are not direct reports
• Able to maintain clarity and predictability in the midst of complexity
• Best-in-class capability around development, management, and distribution of intellectual property, including technical and non-technical documentation
• Exceptional communication and presentation skills
• A passion for improving people’s health, and helping them lead healthier, longer, better lives

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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