Job Title: Associate Engineer
Location: TRIL GTC
GCL:    C1

Job Description

Role and Responsibilities

• An Engineer will be accountable for meeting the delivery targets set by management
• Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
• Support, maintain & improve user experience in one of the technology - Windows / Linux / Oracle / SQL / Middleware ( IIS / Apache / WebLogic & WebSphere ) / Deliver accurate, timely diagnosis & rectification of user’s incidents
• Good working knowledge on devops technologies like Docker, Kubernetes, Jenkins or Python
• Resolve or raise incidents/problems/SR per established procedures
• Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact
• Work within an ITIL environment for Change and Incident management.
• Working on incidents raised by alerts/service desk/end user. Working on service fulfillment request through service catalogue,
• Good understanding on Incident problem and change management process and knowledge on ticketing tools like Service Now

Essential Skills and experience

• 0-2 years overall experience in any infrastructure operations
• Experience in managing Incidents, Problems, changes and capacity management aspects
• Experience and ability to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• Ability to work effectively in a matrix organization is essential.
• Experience in team management, conflict resolution / arbitration.
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.
• Ability to analyze requests or issues and deliver the best possible solution.
• Ability to prioritize, re-schedule or adapt to changes.
• Ability to collaborate across the different technology towers.
• Ability to multi task in a dynamic environment.
• Evidence of a strong customer focus.
• Superb interpersonal skills (written, oral and presentation) - Spoken English.
• Strong organizational skills.
• Ready to work in 24/7/365 environment with rotational shifts (APAC, EMEA, US)

Desirable Skills and experience

• Preferred candidate with knowledge in Backup / Windows / Linux is plus
• Knowledge in Python, Perl, Docker, Kubernetes or Jenkins or any devops tools
• Understanding of Automation, Artificial Intelligence, Machine Learning is an advantage
• Good knowledge of Incident Management/Change management/Problem Management processes.
• Experience working in globally distributed team
• Knowledge in ticketing system like Remedy, SNOW
• Able to grasp and understand new technological trends / concepts
• Good experience in using Microsoft Visio
• Must possess good problem solving and interpersonal skills
• Must excel working in team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.