Duties

• Desktop support for End users.
• Provide regular scheduled and ad hoc desktop support for a variety of systemsGo clients.
• Replace PC and Server parts, perform hardware upgrades and conduct regular hardware maintenance.
• Alert systemsGo management of potential critical situations.
• Monitor critical client problems until they are resolved, providing frequent updates.

Project Engineering

• Stage, configure and test IT equipment and network hardware as needed to complete projects on schedule.
• Assist the Project Manager with status reporting for daily task updates.

General

• Effectively communicate the status of client issues to the client and the systemsGo Service Delivery Manager
• Actively pursue enhancements to business processes to improve overall productivity.

Qualifications

• Technical Diploma, B.Sc. or B.EE. preferred
• Microsoft Certifications: MCSA/MCSE/MCITP; on Windows Server 2008 preferred
• Cisco Certifications: CCNA; CCNP/CCDA/CIPT desirable
• Solid Knowledge of networking, operating system and applications

Experience

• At least 1 year experience in a demanding end-user IT environment with extensive user interaction
• Experience providing IT support for multinational users and/or users in the financial industry.
• Experience with installing, maintaining and supporting office IT infrastructure-PCs, Servers,Telephones, LAN, WAN Accelerators, Network Routers / Switches / Hubs, etc.
• Experience with a variety of platforms, environments, support models, industries, etc. preferred

Language

English-Both written and spoken fluency

Mandarin-Spoken fluency required

Attributes
Communication-Communicate IT problems and solutions effectively to end users and management. Summarise activities and results effectively. Ability to cope well under pressure, and have a good understanding of how to deal with end users at all levels.

Presentation- Excellent user-facing skills. Professional manner and appearance are important.

Technical -A quick learner with a solid understanding of technology. Successful candidate should be technically capable of solving 60-80% of the problems independently, or able to seek further assistance through escalation channels if necessary. Document IT environments consistently and clearly.

Teamwork - Work effectively in teams. Respect opinions and contributions of team members. Ability to build good professional relationships with both teammates and the end client.

Productivity - Effective time management. Good work load management.

Problem Solving -Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources; confirm problem diagnosis; identify, test and implement solutions; Front-to-back responsibility for issue resolution.

Quality Awareness -Understand and strive to solve problems rather than just treating symptoms. Follow assignments through to completion. Commitment to improving company's procedures.

上班地址：北京市东城区冠城名敦道2号楼2002