Administration and Reporting  Resource scheduling – arranges back-ups, manages overtime and absences, administrative tasks to manage paid leaves and vacations.  Monitoring and reporting on people KPIs – overtime hours, time/utilization status against project codes/tasks.  Facilitates local resources – obtains PCs/required equipment, coordinates systems access, arranges desk/office space. Performance Management  Overtime/utilization – monitors overtime/utilization via reports, identifies issues/causes of excessive overtime and takes/recommends corrective action.  Workload and outsourcing – Oversee workload of the team in charged, monitoring it to avoid unbalanced/overloaded situation. Superintend outsourcing in the meantime.  Goals and objectives – helps to set and/or clarify performance objectives.  Feedback and coaching – provides on-going feedback and coaching to improve performance, identifies and addresses/escalates performance issues.  Appraisals – provides input on performance review with valid data points.  Coordinates activities which enforce quality improvements.  Conducts regular 1-on-1 meetings with employees to monitor/update/set objectives and raise/answer any issues from both parties.  Recognize team members’ morale/attitude and works with Manager to address. Learning and Development  Learning – identifies required training for new and existing team members, helps to secure learning programs/resources, and coordinates the delivery of on-site and/or virtual learning. Also monitors team members’ participation to ensure the training they are provided is being put into use.  Professional Development – provides feedback and suggestions on appropriate developmental activities, coordinates on-the-job development, and facilitates networking and participation in developmental projects. Recruitment and On Boarding  Staff planning – identifies resourcing issues and raises to management, helps to create accurate staffing plans.  Recruitment – interviews candidates, participates in recruitment activities such as job fairs, and provides input on recruitment advertisements.  On-boarding – mentors new hires, administers new hire process, ensures new hire has necessary equipment in a timely fashion, coordinates learning, and arranges introductory meetings with colleagues. Other responsibilities  Contributes to the development new ideas and solutions.  Determines methods and procedures on new or special assignments.  Develops methods and techniques to achieve objectives. Provides mentoring to lower levels employees