*This is a pipeline role, so while there is not an immediate opening, we are actively speaking with prospective candidates like you in preparation for positions opening in the near future. If your background is a match to our requirements, a member of our Talent Acquisition team will follow up with an exploratory conversation and discuss next steps.

Nielsen’s Global Client Delivery (GCD) is a modern service team transforming the way we work with our clients by using new tools and systems to support our teams to get the job done efficiently and effectively. The GCD Team partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients.

Key Accountabilities:

• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
• Consult with clients regarding general concerns
• Conduct external presentations
• Supervise all stages of project management and monitor performance
• Drive client satisfaction by providing insights and actionable recommendations during presentations
• Develop strategic understanding of industry trends, competition and opportunities of Nielsen
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team

Experience:

• Business English knowledge, both verbal and written (and local language if required)
• Advanced analytical skills. Good communication skills & visualization skills – interested in storytelling techniques
• Comfortable working in a digitally enabled environment and able to work within a virtual environment
• Knowledge with Microsoft Excel, PowerPoint and Google Sheets/Slides
• University degree or equivalent experience
• Strong analytical mind and excellent numerical skills
• Ability to work within a virtual environment
• Demonstrated strong leadership and people management skills
• Strong business and financial acumen
• Understanding of growth and brand strategy
• Strong Project management skills

Why join the GCD team?
This position is suitable for a graduate or someone with 3+ years’ experience who would enjoy working in a fast-paced, dynamic company such as Nielsen. The successful candidate will develop solid numerical and analytical skills and learn about the Fast Moving Consumer Goods (FMCG) industry. GCD is part of a global team within Nielsen that works with various teams around the world.

Career Development:
From the GCD role associates can move into the Client Response Team that drives new products for the company or move to the Analytics team which focuses on data analyses and insights for our clients. Alternatively, associates can grow outside of GCD, focusing on Client Development.