Bring your career aspirations to life with AIA!

Responsible for maintaining providers system set-up, updating and prompt communication for smooth operation between providers and AIA

Roles & Responsibilities:

GP Panel Clinics Empaneling

• To compile all GP panel requests via e-mails from MY.AIAGPNetwork@aia.com and Sales team from Corporate Solution Division (CSD)
• To prepare the GP Scoring and documents prior to Panel Selection Committee (PSC) review meeting held once a month
• To contact the GP clinics which have been approved by PSC requesting the required documents for empaneling process
• Setup the newly appointed GP Panel clinics in G400 system and related subsystems
• To inform newly appointed GP Panel clinics on the commence date
• To inform GP clinics on the declined status if panel request is not successful
• TAT for empaneling process 20 Calendar Days (end to end process) with complete documents received

GP Panel Clinics Maintenance

• Handling termination process of terminated/closed down clinics – TAT 48 Hours
• Handling process of clinics with change of proprietor – TAT 20 Calendar Days with complete documents received
• Updating changes on clinic’s address, consultation hour, contact number in G400 system and related subsystems

Provider Portal Administration

• To create and reset pin number for both GP panel clinics and hospitals – TAT 48 Hours

Compliance Report

• To send report on new recruitment to Compliance Risk Management Team (CRM) - (as and when)
• To send monthly report on Compliance status every first week of the month to CRM Team

Enquiries Handling

• To respond to enquiries via e-mail from internal parties and external (providers) – TAT 2 Working Days
• To answer enquiries via phone from internal parties and external (providers)

GP Capabilities Assessment (Nationwide)

• To send and receive GP Capabilities Assessment forms to all GP panel clinics
• To record the details in the database

Empaneling Process - Hospital

• Compile all hospital panel requests via e-mails from Provider Business Partner with Hospital Specialist Review Committee (HSRC) Approval and required documents
• Setup the newly appointed hospitals in G400 system and related subsystems
• Ensure TAT for empaneling process 14 Calendar Days (end to end process) with complete documents received

Empaneling Process - Healthcare Facilities

• Compile all request via e-mails from Provider Business Partner with HOD Approval and required documents
• Setup the newly appointed hospitals in G400 system and related subsystems
• Ensure TAT for empaneling process 5 Working Days (end to end process)

Recruiting Vendor and Supplier

• Create Provider Code based on request received via e-mail from HCM Team with supervisor approval – TAT 2 Working Days
• Update e-Payment Details in G400 system once received completed documents – TAT 2 Working Days
• Ensure end-to-end recruiting process – 7 Working Days

Consultant and Provider Maintenance

• Handle termination process of terminated/closed down providers – TAT 2 Working Days
• Update changes on providers/consultant/payment/fee schedules details and consultant status in G400 system and related subsystems – TAT 2 Working Days

Provider Portal Administration

• Create and reset pin number for hospitals – TAT 2 Working Days
• Create User ID and Password for e-LOG users from hospitals – TAT 2 Working Days

Administrative Tasks

• Submit request via ARIBA for stationaries and manual claim form purchase

System Enhancement Support

• Handle UAT related to AIA Locator maintenance and/or any other enhancement related to Setup in Medi-Connect Portal/G400 system

Others

• To assist internal team as and when required
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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