Career Category

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Associate, Patient Services Operations

Reports to: Director, Patient Services

Currently remote work due to the pandemic
 

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will join our Patient Services team and deliver operational excellence of our national patient access and support services.

Amgen’s mission is To Serve Patients, and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and commitment is put into action to support patients throughout their treatment journey.

Our culture is what makes Amgen a special place to work. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Take a few minutes to hear what some of our current staff members are sharing about working at Amgen. Click HERE

Key accountabilities

• Responsible for the execution, administration, and monitoring of financial assistance programs with Patient Support Program providers.

• Acts as Operations primary point of contact with providers for financial assistance, to address issues, improve processes, and maintain program compliance (patient eligibility & assistance thresholds).

• Handles program escalations and ensures adherence to all Amgen SOPs. All requests validated, approved and processed for next day delivery

• Responsible for the execution, administration, and monitoring of no-charge good programs with external providers.

• Acts as Operations primary point of contact with Patient Support providers for no-charge goods, to address issues, improve processes and maintain program compliance (patient eligibility, dispensing frequency, dosing).

• Support external vendor setup, invoicing, and payment schedule.

• Execute reports used for reconciliation purposes. Review for required supporting documentation are in place before submitting invoices to the disbursements team for payment processing

• Budget reporting on a monthly basis

• Active coordination and communication with dispensing program pharmacies supporting by these programs.

• Ensure Technical Reporting and Supporting Documentations between vendor and Amgen

• Ensure compliance per AMGEN operating procedures

• Collaborate and integrate cross-functionally, working with other PSP teammates, logistics, medical and customer care

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The patient focused associate we seek is an experienced, energetic professional with these qualifications:

Basic qualifications

• Bachelor’s degree
   

Preferred qualifications

• 2+ years of pharmaceutical/medical industry experience or 3 years of relevant work experience

• Experience with SAP and reimbursement

• Experience with Patient Support Programs

• Organized, detail oriented with strong service-based mindset

• Multi-tasking, re-prioritization and proactive problem-solving abilities

• Strong analytical, critical thinking, creative problem-solving and communication skills

• Proficient with Microsoft Office Suite, especially Excel functions including pivot tables, functions, and macros

• Demonstrated ability to collaborate and work cross-functionally to achieve business results in a heavily matrixed, fast-paced environment
   

Thrive

Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.