Associate Program Manager

Location – MST / CST / EST- Remote                          

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents. Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). For further information, please visit: www.rws.com

About the Role:

Under the direct supervision of the Vice President of Life Science Operations, the Associate Program Manager assists in the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality.

The Associate Program Manager supports the building and management of the Project Management team(s) and serves as a main point of escalation for account-related issues. The Associate Program Manager, with the direction and oversight from supervision, oversees the execution of each account-specific program, monitors performance against targets, and ensures appropriate real-time interventions required to achieve targets. This position actively partners with Sales, Technical Services, Vendor Management, and Quality Management to achieve revenue and profitability targets. The Associate Program Manager has team management responsibilities and direct reports.  The position completes individual performance reviews and sets goals for the team.

 

Responsibilities:

• Ensures that correct processes, methodologies, and risk assessment is used on all projects. With direction and oversight from supervision, builds, mentors, and manages the Project Management team to ensure each account is appropriately staffed based on volume and complexity.
• Using revenue forecasting and sales pipeline data, assists in defining and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized.
• Monitors process performance against profitability, on time delivery, and quality targets. Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks.
• Owns the operational component of the client relationship with support from supervision, ensuring that client requirements are captured and upheld. Participates in client meetings, status updates, and Quarterly and other Business Reviews.
• Actively manages any reported deficiency in RWS Life Sciences deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. Ensures timely and professional completion of root cause investigations and CAPA reports
• Monitoring, mentoring and motivation of Project Management team members, including ensuring appropriate training and development, and succession planning.
• Conduct regular performance reviews with direct reports and manage required follow-up.
• Models and promotes the RWS Life Sciences Core Values, correcting deviations as they occur.
• Ensures key stake holders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions
• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective completion and shipment of projects.
• Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

Requirements:

•   Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field. Masters or MBA a plus.

•   More than three years demonstrated experience coordinating complex projects within the localization or translation industry.

•   Successful customer service/account management experience, generally a minimum of three years, including at least four years’ experience within the translation industry.

•   Demonstrated successful leadership or mentoring experience, minimum of three years.

•   Advanced computing skills, including experience with TRADOS and other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame Maker, InDesign, etc.).

•     PMP Certification a plus.

•     Verbal and written fluency in at least one foreign language a plus.

Skills:

• Ability to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner.
• Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other production processing issues.
• Ability to make decisions and lead employees through job-related issues.
• Strong organizational skills in a fast-paced, deadline driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent English verbal and written communication skills along with strong presentation skills.
• Ability to carry out  written and oral instructions
• Ability to analyze key performance indicators and other metrics.
• Ability to effectively complete root cause analysis.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT tools, Office 365/Skype, CRM/Aurora/other production software).
• Ability to maintain confidentiality of company financial information as well as other sensitive information.
• A team player who can collaborate effectively with a diverse group of individuals.
• Possess teamwork and consensus-building skills with an ability to establish and maintain cooperative working relationships with others.
• Ability to resolve customer service issues in a professional and efficient manner.
• Familiarity with and understanding of inter-departmental functions in order to most effectively manage projects and supervise staff.
• Ability to develop systems and processes from the ground up, communicate those systems outwardly, and win support from colleagues and supervisors as needed
• Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimum supervision.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.    

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.