Location: Remote                              

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:

Under the direct supervision of an LV Project Management Supervisor or Department Manager, to create error-free, linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translation, expert review, in-country review, and cognitive debriefing.

Responsibilities:

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
• Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
• Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
• Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
• Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow.
• Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that that there is a complete overview of the current status of LV projects and that information is readily retrievable.
• Assists in maintaining and ensuring the reliability of key operating data and databases.
• Maintains project and client records as needed.
• Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicate with clients as needed to ensure client needs are met and issues are resolved.
• Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Ensures that projects are delivered to clients error-free and as specified within established timeframes.

Knowledge, Skills and Abilities

• Knowledge of all company LV project management, desktop publishing, and project planning procedures.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Organizational and time management skills.
• Ability to report work orally or in writing to supervisor as required.
• Ability to carry out instructions furnished in written or oral form.
• Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype).
• Ability to work with a diverse group of individuals.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
• Ability to resolve customer service issues in a professional and efficient manner.

Requirements:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Client/customer service experience preferred.
• Foreign Language knowledge preferred.
• Previous experience in the translation field desirable.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.