About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About The Role:

We are looking for a new Associate Project Manager, who will oversee the delivery of solutions, mentor team and focus on customer satisfaction.

Responsibilities:

• Support end-to-end onboarding process of pilot localization projects
• Communicate with linguists and client on everyday basis
• Take ownership of quality-related investigations, perform quality checks
• Assure delivery of the projects to client on time and according to technical quality expectations
• Troubleshoot and resolve in-process project-related issues
• Support Project Manager with administrative tasks (Pos, financial analysis…)
• Perform root cause analysis and suggest, coordinate, record, and implement process improvements
• Support process innovation to add more value to the client and working more efficiently
• Update of all working instructions and related documentation

Requirements:

• 1-2 years of hands-on experience in coordinating projects in localization industry
• Strong knowledge of MS Office
• Knowledge of CAT tools (we are using Trados Studio)
• Successful customer service/account management experience is an advantage
• Superb written and verbal communication skills in English
• Analytical and structured problem-solving abilities
• Ability to multitask and adapt to changing environment, learning new tools
• Responsible, reliable, and independent personality
• Ability to work and organize the tasks in fast-paced environment

Perks of working with us:

• Opportunity to work in a leading localization company and surround yourself with senior colleagues with vast localization experience
• Multicultural and exciting work environment. You will be part of a global team, working with people from different cultures, discovering new cultural nuances every day
• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible
• Interesting challenges, trainings, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package (flexible working hours, 5 weeks of vacation, 2 sick days, occasional work from home, meal vouchers, cafeteria plan)

Life at RWS:

We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.