About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About this Role?

Overall Purpose of Role

Manages common and/or straightforward projects to efficiently and effectively implement solutions to clients that result in excellent customer satisfaction, retention and revenue growth. Applies a working knowledge of project management principles and customer relationship skills to work independently on common types of projects.

Education	Typically requires at least a degree or equivalent combination of education and experience
Experience	Typically requires minimum of 1 - 3 years related experience

Required skills:

Localization Knowledge:

• Full understanding of translation processes including terminology creation &maintenance, translation memory management and Language Sign-off
• Management of the localization of all documentation files types
• Engineering Management: management of the localization of straight forward engineering file types (XLS, XML, Help, Website)

Cost management:

• Accurate and timely creation of projects quotes, updating and maintaining the project budget and invoicing

Microsoft Office:

• Good working knowledge of Excel

Key Responsibilities

• Operational Excellence – Delivers projects efficiently and effectively to customers leading to high levels of customer satisfaction. Creates and updates project schedules, closely monitors and controls project financials, and communicates effectively with project team and customers. Performs account and program management activities on straightforward accounts/programs (e.g., scoping, service identification, scheduling, additional revenue opportunities.) Accurately completes project estimates and proposals, manages and monitors invoicing, and archives project materials. Ensures the SDL project process is followed. Identifies opportunities for upselling, cross-selling, and generating repeat business.
• Delivers Quality, Value and Results – Works with senior team members to determine the most appropriate project methodologies, assess risk, and plan project steps to maximize efficiency and minimize potential issues. Looks for opportunities to proactively improve work processes, methodologies and contribute to function wide initiatives. Works with the customer to understand business needs and clearly communicates essential project components such as: project scope, plan and process steps, responsibilities and expectations. Manages progress ensuring that any issues are addressed and/or escalated in a timely fashion.
• Functional Excellence – Creates process documents that contributes to the knowledge base of the function. Continues to develop greater proficiency in key areas, such as: project management, products/solutions and sales/building customer relationships..
• Relationship Building – Builds credibility with customers and project team members by holding regular project/status meetings, documenting and distributing project statuses and actions, following up on actions and issues. Builds long term relationships with clients by demonstrating customer focus and genuine interest in solving the client’s business problems.

Career Classification Factors:

• Able to apply theories, concepts, principles, and methodologies to difficult but conventional assignments. Assignments are given in terms of objectives to be met.
• Works independently within an established framework.
• Possess knowledge required to solve a variety of common business/ technical issues
• Works on problems of moderately complex scope where analysis of situations or data requires a review of a variety of factors
• Exercises independent judgment within defined procedures to determine appropriate action
• Evaluates unique circumstances and makes recommendations
• Complexity of business and/or technical issues and degree of independent decision making and actions progresses steadily over time to approximate Experienced career level knowledge and job complexity requirements

 

“RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.”