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Associate Project Manager - Language Solutions
HR departmentMumbai, in 400710Update time: October 27,2020
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Job Description
Main Purpose of Job
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position and financial status of their projects. To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to the departmental managers and Program Manager.
Main Duties
 
  1. Delivery of projects to client’s expectations achieving targeted levels of profitability
  2. Compilation of estimates and proposals for approval, including notes section
  3. Adhering to the LQI sales process
  4. Production of project schedules using Microsoft Project and updating and maintenance where required.
  5. Close financial monitoring and control of projects through budgets, invoicing and change orders
  6. Project planning and implementing best methodology and process.
  7. Effective verbal/written communications with clients, Network Offices and internal team members
  8. Adhering to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms
  9. Hosting and leading conference calls with clients and team members
  10. Risk assessment and strategic planning of activities to minimise potential issues
  11. Accurate filing and archiving of all project related materials
  12. Monitoring and mentoring of any assigned Project Co-ordinators/Associates
  13. Analysis of files using translation memory tools
  14. Identification of project/process improvement opportunities and escalating to Program Manager
  15. Holding regular project meetings, documenting these and distributing minutes/actions to the team.
  16. Maintenance and updating of invoicing tables and ensuring timely and final invoicing
  17. Development and preparation of process documents where required
 
Performance Criteria
 
  1. Account growth
  2. Profitability of projects as identified by budgets
  3. Client satisfaction levels assessed by feedback
  4. Numbers and levels of quality issues
  5. Effectiveness in advancing technology solutions.
 

 

Person Specification

 

Skills and Experience
 
Desirable
  1. Educated to Diploma Level in either Computer Science or a business related area
  2. Good written/verbal communication and presentation skills
  3. Good Microsoft Office and Internet knowledge
  4. Ambitious and with a desire to learn and progress
  5. Analytical and structured problem solving abilities
  6. Flexibility and the ability to travel
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