LV Project Planning Quotation Coordinator

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations. Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology. Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

What is this role?

Under the direct supervision of the LV Project Planning Manager, this role will provide traffic management services for the Project Planning function, by uncovering and addressing complex issues with limited assistance and utilizing problem-solving abilities, to identify and suggest areas for improvements. May assist in coordinating workload for LV production teams according to established parameters.

Essential Functions

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
• Monitors the LV Sales and related email inbox(es) and maintains a detailed account of all incoming requests and their statuses.
• Utilizes guidelines and criteria established by the Project Planning department manager, to analyze workloads of Project Planning teams and assign tasks accordingly.
• Reviews the impact of incoming requests upon the translation process and analyzes for appropriate course of action. Investigates and provides response in collaboration with the Project Planning department management as needed.
• Communicates with clients in a timely manner, to acknowledge receipt of various requests and where possible, obtains missing specifications for each quote and job to facilitate efficient processing by the Project Planning team.
• Analyzes client requests to determine if limited resource languages require action, and contacts Vendor Relations to initiate such action.
• Enters and verifies new client information and customer feedback into our database system.
• Facilitates and adheres to applicable ISO requirements, client level SLAs/MSAs and department and company wide KPIs.
• Identifies and suggests areas for improvement.
• Completes special projects as assigned.
• Sets up quotation file folders and transfers files within the company electronic filing system to facilitate processing.
• Enforces company policies and procedures with Linguists when necessary.
• May create Quotations in Aurora or D365.
• May research prior translation projects, questionnaires, etc. to determine whether an incoming project is the same or similar to avoid duplication.

Additional Duties

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the Project Planning departments, or other company goals and objectives.

• Knowledge, Skills and Abilities

• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
• Accurate data entry skills.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, D365/AURORA/other production software, CAT tools, Office 365/Skype).
• Ability to problem solve job and production related issues in a professional and efficient manner.
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Quality focused and detail oriented.

Benefits:

• Amazing benefits. (Seriously!)
• Infinite training, professional development and personal growth opportunities.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.
• Smart, engaged co-workers, a culture of diversity, innovation and opportunity.
• Relaxed, fun environment with a game room, in house happy hours and many great office events throughout the year.
• Great work life balance!

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.  

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.