Job Description:

Provides high quality Licensing and Shipment services to internal and external customers that results in excellent customer satisfaction and enables the booking of revenue for RWS. Applies knowledge of software fulfilment processes to work independently on common fulfilment requests

Operational Excellence

Provides fulfilment support and communicates outcomes to customers and stakeholders. Achieves results by accurately understanding the request, applying a structured approach to the fulfilment request, involving the appropriate people to resolve, and communicating the status and outcome to the customer. Ensures that all relevant systems are accurately updated.

Delivers Quality, Value, Results

Demonstrates solid customer service and fulfilment skills in addressing requests and quickly escalates problems that are beyond their capability to more senior team members. Understands timely shipment fulfilment equates to revenue for RWS.

Functional Excellence

Helps to improve customer service by preparing FAQs,” how to” documents, and knowledge articles. Continues to develop greater proficiency in key licensing and shipment skills.

Relationship Building

Builds credibility with team members by actively contributing to more complex fulfilment requests and providing timely and relevant information.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard