Associate Software Fulfilment Coordinator

Description of job

Provides high quality Licensing and Shipment services to internal and external customers that results in excellent customer satisfaction. Applies knowledge of software fulfilment processes to work independently on common fulfilment requests.

Responsibilities of Role:

Operational Excellence

Provides fulfilment support and communicates outcomes to customers and stakeholders.  Achieves results by accurately understanding the request, applying a structured approach to the fulfilment request, involving the appropriate people to resolve, and communicating the status and outcome to the customer. Ensures that all relevant systems are accurately updated. 

Delivers Quality, Value, Results

Demonstrates solid customer service and fulfilment skills in addressing requests and quickly escalates problems that are beyond their capability to more senior team members. Understands timely shipment fulfilment equates to revenue for SDL.

Functional Excellence

Helps to improve customer service by preparing frequently asked questions,” how to” documents and knowledge articles. Continues to develop greater proficiency in key licensing and shipment skills.

Relationship Building

Builds credibility with team members by actively contributing to more complex fulfilment requests and providing timely and relevant information