Career Category

Job Description

Title: Associate or Sr. Associate, Patient Support Operations

Reports to: Director, Patient Support Programs

Location: Mississauga Head Office

Job Summary

Working at Amgen
At Amgen you’ll experience a work environment where employees strive to serve patients by transforming the promise of science and biotechnology into therapies that have the power to restore health. Amgen provides the working environment you have always strived for - A perfect combination of science and entrepreneurship that brings therapies to market by people that have a true passion for their work.

Our culture is what makes Amgen a special place to work. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Take a few minutes to hear what some of our current staff members are sharing about working at Amgen. Click HERE

Responsibilities: 

The Patient Support Operations Associate or Sr. Associate role will be focused on 3 core areas:

• PSP compliance process management and reporting
• PSP budget support ; PO creation, invoice intake and reporting
• SOP adherence & audit coordination

Internal Responsibilities

• Delegate maintenance and work tasks for PSP Governance processes within Veeva Vault System
• Delegate responsibility to coordinate with cross-functional partners to ensure compliance with Veeva vault processes (med info, safety, etc.)
• Opening all program POs in collaboration with budget owner and finance partners
• PSP program invoice intake, reconciliation and reporting to program budget owners
• Aligning and communicating quarterly budget phasing between budget owners and finance
• Delegate responsibility, for coordinating and managing PSP audits.  Liaising with audit teams, scheduling and compiling audit report responses if needed required
• Follow-up on audit CAPA remediations and alignment with internal stakeholders on PSP SOPs obligations
• PSP Team Meetings - schedule, maintain minutes and deliverables for internal PSP Team

External Responsibilities

• Liaise with PSP service vendors for required documentation supporting program operating SOPs
• Liaise with PSP service vendors for required documentation supporting budgets & invoicing
• Liaise with PSP service vendors to support audit activities, including; meetings, remediation documentation and ensuring corrective actions have been implemented if necessary

Basic Qualifications

• BSc degree

Preferred Qualifications

• 4+ years of pharmaceutical/medical industry experience
• Previous experience demonstrating the ability to multitask and skillfully reprioritize work in a fast-paced environment
• Excellent time management, organizational skills, and attention to detail
• Excellent interpersonal and communication skills demonstrated by the ability to collaborate and work cross-functionally to achieve business results in a heavily matrixed environment
• High level of integrity and commitment to process accuracy
• Independent, self-motivator
• Demonstrated proficiency with Microsoft Office applications (particularly Excel), compliance  management systems (Veeva Vault) and payment processing systems 9myBuy and Sap)
• Ability to identify solutions to operational challenges by working with team members and understanding internal processes

Amgen endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact TalentAcquisitionInquiries@amgen.com to make a request and ensure you include the requisition number.

Reasonable accommodations are available, upon request, to facilitate the equal participation of candidates with disabilities, should you be selected for an interview.