Job responsibilities: (英语口语流利）

1. Responsible for customer service team building, management , task allocation, guidance and training department members;

2.Responsible for supply and demand activities across multiple product lines to ensure partner performance meets business requirements

3. Responsible for coordinating with relevant departments, coordinating communication, warehouse and product development department, and providing feedback on the problems of products and shipments.

4. Formulated basic systems such as customer service department's work objectives, work plans, working procedures and implementation specifications, and implemented them;

5. Statistical customer service daily indicator data, sorting out the product problems of customer feedback;

6. Regularly assess and evaluate employees' business knowledge level, work ability and attitude;

7.Make sure the appropriate tools are in place to support the team and process。

Requirements:

1. College degree or above, CET4 and above.

2.3 years of customer service experience, more than 1 year management experience in customer service team;

3.An in-depth understanding of the business operations and policies of the requirements and supply planning process

4. Have good statistical analysis ability, can analyze the work data effectively, find problems and solve problems;

5. Communication ability and strong execution;High pressure and high compliance, can effectively and timely complete the work assigned by the company and the boss;

6. Strong adaptability, management and assessment of the team;Able to recognize and adapt to the company management mode;

7. Gentle, studious, flexible and meticulous, patient, responsible, good customer service and team spirit.

上班地址：龙岗区宝龙街道宝龙一路和诚信路交汇处西南侧巨龙科技大夏B栋