Asst. Customer Service Officer

Avery Dennison广州市Update time: September 22,2019

Job Description

To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;
To follow up with related function depts. to ensure orders are received and processed as required by customers;
To follow up and clear backlog orders/shipments to improve delivery performance;
To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);
To handle customer complaints according to company procedures and service standard;
To assist and back up other team members and provide clerical supports to Sr. Account Service Officer.

Qualifications

1-2 year's experience in related industry;
CET 4 or above, proficient in English communication & computer operation (Windows, MS Office, etc);
Customer and result oriented, can work under pressure;
Quick and careful learner, can work efficiently and effectively.

Additional Information

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