工作地点

• To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.
• 主要的职责是代表前厅部经理，确保实现酒店收益的最大化，并在部门内保持一贯的高水准的对客服务。
• To carry out all out-bookings as necessary.
  必要时刻采取的超额预定，确保实现酒店利益。
• To supervise day to day operation, ensuring standards are adhered to and maintained.
  监督管理每日部门的正常运营，并确保品牌标准被有效地坚持和维护。
• To review, maintain and amend systems/procedures within Front Office.
  适时修改并维护前厅部的相关制度和规定。
• To ensure a consistently high standard of presentation is maintained for both the department and itsteam member.
  确保部门和员工之间保持一贯的高水准的服务。
• To ensure training records are kept updated and all planned training is carried out.
  确保培训记录得到及时更新，所有的培训计划被有效的实施。
• To review and approve departmental work schedules of various sections of Front Office.
  批准并回复前厅部其他部门的工作进度表。
• To supervise the up selling scheme.
  监督管理前厅部的销售计划。
• To monitor customer feedback and advise Front Office Manager where necessary.
  管理顾客意见回复，并在需要时向前厅部经理提供建议。
• To ensure Front Office Manger is kept informed of all developments within the department.
  确保前厅部经理及时获悉部门发展动向。
  

• Awareness and sensitivity to the concept of luxury and quality.
• 对奢华和质量的高度灵敏。
• Responsive and genuine with customers.
  对客人负责、诚恳 。
• Confident with customers.
  对客人自信 。
• Going above and beyond the regular duties .
  超出日常职责 。
• Communicates effectively and clearly.
  有效清晰交流 。
• Inspires co-operation and commitment.
  灵感合作和许诺 。
• Adapts work style and ethics appropriately.
  

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工作