Asst. Reservation Manager Responsibilities

·       Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

·       Maintain complete knowledge of all hotel property and hotel offer, i.e quarantine package and SOP for guest to book with us. and outlets and hotel services/features to promote its products and services

·       Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

·       Determine guest needs and quote the appropriate room and rate as per requirements

·       Input booking information into the Reservation System

·       Process amendments to reservations such as extensions, early departures, etc.

·       Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

·       Record special billing arrangements for groups and conventions

·       Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

·       File and organize departmental documents, maintain stationery and office supplies for the department

·       Perform duties and responsibilities in a confidential manner when applicable

·       Report any equipment failures/problems & repair requests to Maintenance Department

Other Responsibilities

·       Be aware of the hotel fire & life safety/emergency procedures

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the assigned by the Management him/

Main Complexity/Critical issues in the Job

Maintain a complete knowledge of all Hotel’s latest features, services & promotions so as to provide prompt and accurate responses to all inquiries on Hotel 

The Role

• Manage all aspects of the reservations functions including guests requests
• Assist the Revenue Manager with optimizing revenue generating opportunities
• Manage the revenue Management tasks in absence of the Revenue Manager

Knowledge and Experience

·       Diploma education

·       Minimum 3 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing

·       Excellent reading, writing and oral proficiency in English language

·       Proficient in Opera, MS Excel, Word, & PowerPoint

Competencies

·       Good communication skills

·       Service oriented with an eye for details

·       Ability to work effectively and contribute in a team

·       Self-motivated and energetic

·       Well-presented and professionally groomed at all times