Posting Date Apr 23, 2020
Job Number 20033472
Job Category Rooms and Guest Services Operations
Location Batam Marriott Hotel Harbour Bay, Harbour Bay Complex, Batu Ampar, Batam City, Indonesia, Indonesia
VIEW ON MAPBrand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott
Hotels,
Marriott International’s flagship brand with more than 500 global locations, is
advancing the art of hosting so that our guests can travel brilliantly. As a
host with Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details. With your
skills and imagination, together we will innovate and reinvent the future of
travel.
Batam is an island municipality of the Riau Islands Province of Indonesia.
Located within the northernmost region of the country, Batam is also 20 KM off
Singapore’s southern coast.
The 200 keys Batam Marriott Hotel Harbour Bay will be located on a waterfront site
adjoining the Batam Harbour Bay Ferry Terminal. On other sides, it will be
surrounded by new-build commercial and residential. The site is within 3 KM of
most of Batam’s industrial parks and major oil-and-gas-related companies. The
airport is 23 KM east of the site, or approximately 30-45 minutes by car.
The
hotel offers 3 restaurants and 3 bars and lounges, 5 function facilities with a
total event space of 1,720 SM. The Hotel’s ballroom – the second largest in the
city and centrally-located next to the Harbour Bay Ferry Terminal – has the
potential to be preferred venue for regional meetings, association gatherings
and social events. Recreation facilities include pool, gym and spa.
Job Summary
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.