The Cage Attendant is responsible in transferring Premium Cash chips for a guest at a gaming table to the Cage to exchange for Premium Non-Negotiable chips and return to the guest.

PRIMARY RESPONSIBILITIES:

• Collect Premium Cash chips from gaming table when requested, confirming the value.
• Transfer the Premium Cash chips to the Cage for exchange using the GEMS patron management system to Premium Non-Negotiable chips.
• Transfer the Premium Non-Negotiable chips back to the guest as quickly as possible, as well as the system generated exchange slip for guest signature.
• Return the signed exchange slip to the Cage.
• Ensure all duties are performed in strict compliance with relevant policies and procedures i.e.
  Macau Government (DICJ) regulations, Internal Control statement (ICS) Policies and Procedures.

KEY PERFORMANCE INDICATORS:

• Handle all requests in a timely and accurate manner.
• Absolute discretion of all guests gaming activities required.
• Adherence of all relevant policies and procedures.

QUALIFICATIONS:

Education & Experience

• Previous customer service and chip handling experience within the Gaming industry.
• High school graduate

Skills / Competencies

• Be able to speak Cantonese and/or Mandarin would be an advantage but not essential
• Ability to communicate in English would also be an advantage.
• Strong focus and attention to details
• Experience liaising with executive and senior management
• Adheres to, and supports the Company’s Vision & Values
• Displays a high commitment to improving customer service, excellence and continual improvement
• Has proven employee and customer orientation
• Works as a team