Attendant,Housekeeping 客房部服务员
CapitaLand成都市Update time: September 14,2019
Job Description

Clean assigned rooms, including changing bed sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace amenities on a timely basis, eg: beverage, soap and toiletries.
负责打扫辖区内的房间,包括更换床单、替换毛巾、清洁浴盆、卫生间、地板吸尘等客房内的清洁工作,并及时补充客用品,例如:饮料、香皂和洗漱用品等。
 Clean public area in assigned floor.
负责打扫楼层的公共区域。
 Be responsible for comprehensive room cleanliness.
负责客房大清洁工作。
 Respond to guests' requests, such as cleaning wastebaskets, replacing extra terry, cleaning bathrooms etc.
及时回应客人的需求,例如:清理垃圾桶,额外更换布巾,清洁浴室等。
 Operate equipments properly, conduct basic maintenance, report problems to superiors or engineers, guarantee the normal operation of all equipments.
正确使用各类设施设备,并做好基本保养工作;发现问题及时上报、及时维修,确保一切设施设备的正常运作。
 Be alert to assigned area' s safety, prepare for fire/theft/accident prevention work, report exceptional situations to superiors immediately.
对辖区内的安全问题有足够的警觉,做好防火、防盗、防事故工作;发现异常立即报告。
 Stock and count items in assigned areas, achieve resource conservation, report problems on a timely basis.
对辖区内的物品要保管清点,做到节能降耗;发现问题及时报告。
 Return or report any personal belongings left behind by the guest.
发现客人遗忘物品,及时交回或上交。
 Fill out work report correctly, write down real data and records.
如实全面地填写工作报告中的每一项,提供真实数据和记录。
Know clearly about manners and politeness, apply them into daily work flexibly.
熟练掌握礼仪礼节常识并灵活运用到日常服务工作中。
 Comply with the standards in our employee handbook, housekeeping rules and operation procedures in daily work.
严格按照员工手册上的标准、部门规章制度、工作操作流程执行日常工作。
 Follow supervisor and other superiors' arrangements, obey orders and be a team player.
服从领班及以上管理者的工作安排,听从工作指令,并注重团队合作。
 In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。
 Other duties assigned by superiors.
完成上级领导所交办的其它任务。

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