Auto Customer Service 汽车事业部客户服务专员
Bureau Veritas 必维诚硕科技有限公司上海市 松江区Update time: September 14,2019
Job Description
上海市 松江区
Client relationship
  • Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients
  • Contact the clients to know their feedback of our services (technical questions, services, prices, complaints…
  • Contact the clients to know their intending requirement.
  • Conciliate the on site testing clients to make sure the chamber be maximal used.

Services
  • Manage the relation between technical team and clients
  • Receive test inquiry and test information from different kinds of clients.
  • Confirm the test inquiry with technical team and replay to client.
  • Collect technical information from test supervisors to prepare the offers
  • Record the out lab fee.
  • Issue the test offers.
  • Provide test offer to clients and get clients’ confirmation
  • Contact clients for test samples and documents
  • Open project and create the paper folders for test team
  • Follow up the situation of the whole project.
  • Feedback the question to client during the testing.
  • Send samples and report to the clients.
  • Get feedback of our services.
  • Participate to client’s meeting.
  • Support the management to prepare weekly forecast of the test and inspection activity.
  • Send invoices regularly to clients.
  • Issue the special detailed fee list to clients.
  • Support the finance to get money back.
  • Meet many other needs of the clients.

Skills and Requirements:

  • Strong written and verbal communications skills
  • Individual and Team work spirit
  • Organizational and time management skills
  • Proficiency with Windows, Word & Excel

职能类别: 客服专员/助理

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上班地址:莘砖公路829号

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