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Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud solution and services.
Responsibilities
We are looking for a highly motivated and passionate Azure Engagement Lead to drive technical program management for Strategic accounts that have a significant number of key Azure projects running concurrently. As the Azure Engagement Lead you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ key Azure projects by providing cross-project oversight, resource orchestration, and blocker escalation in close collaboration with Cloud Solution Architects (CSAs) in the account.
Key responsibilities include:
- Understand customers' overall applications portfolio, IT and business priorities and success measures
- Lead end-to-end technical program management of customers’ key Azure projects (with CSA involvement), including consistent evaluation of cross-project milestones for opportunities to drive efficiencies and accelerate time to production
- Establish a strategy for continuous risk management, enabling proactive notification and action across the project portfolio
- Develop schedules for project milestones, reviews, and internal milestone tracking
- Escalate technical blockers until resolved or workaround identified, and keeping them informed of cross-project intelligence as needed
- Lead customer reviews and establish trusted customer relationships with key technical decision makers and stakeholders
- Lead internal (Microsoft) reviews and establish strong relationships across internal stakeholders and teams (e.g. Account team members, Engineering, Microsoft Services, Partners, etc.)
- Capture insights and identify patterns from cross-project management and follow-through by submitting technical feedback to engineering and driving process efficiencies as applicable
- Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners
Qualifications
Professional
- Experience. 5+ years of success in consultative/complex technical sales and deployment projects. Experience in complex technical project management and/or program management required
- Relationship Building. Proven track record of building relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/projects required
Program Management. Excellent skills in all aspects of planning for a portfolio of projects, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
Collaboration and Communication. Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, technical professionals) required
Technical
- Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required
- Experience in large-scale Cloud Provider technical project management in enterprise-wide environments required
- Experience and understanding of large-scale application portfolios in enterprise-wide environments (including migration of on-premise workloads to the cloud) preferred
- Knowledge of market trends and competitive insights preferred
- Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred
- Certification(s) in the following preferred:
- Project Management: PMP
- Technologies: Cloud, mobile, web application development, cloud-native application architecture
Experiences
Prior work experience in a Program Manager or Project Manager position within a software and/or services company such as SalesForce, Amazon, VMware, Google, IBM, Avanade, T-Systems, Wipro, CSC, HP, Infosys, ServiceNow, Dell, TCS, Rackspace, Softlayer desired
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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