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BCOS Agent - CSC Warsaw
H&MWarszawaUpdate time: November 27,2019
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Job Description

For our Customer Service Center in Warsaw we are looking for a BCOS Agent


Ready to provide support and feedback to colleagues so that people and business needs are being met in the best way? THEN WE ARE LOOKING FOR YOU!



Work Description


As a BCOS agent you will be:


• Monitoring the traffic on different channels and proactively assessing possible business risks


• Ensuring that the schedule needs are in accordance with the business needs


• Analyzing the traffic and drawing the necessary conclusions


• Providing concrete business solutions and operational advice


• Giving structured and relevant feedback to colleagues


• Using recommended company policies and standard working procedures, and ensuring that others do too


• Prioritizing tasks and workload in an efficient way



Who are we looking for?


Just like everyone at H&M, we believe you are a social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities should also include:



•You are analytical and you have a good understanding of how efficiency in the center is achieved


•You have a good understanding of KPIs


•You look for efficient solutions and possibilities to improve the business


•You see the bigger picture and have a clear understanding of the BCOS role


•You are well-organized and can cope with a high workload


•You are confident in making decisions and have initiative


•You are a team player, but also comfortable working independently


•You are clear and convincing in communicating with people


•You are a role model who lives up to H&M’s values


•Very good English skills, in both verbal and written communication



Additionally, please visit the BCOS team for shadowing at least two times before applying .



Please send 3TOPs / 3TIPs from your line manager after their positive feedback to  Ilona.Sadovska@hm.com by the 8th of December 2019.



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