The Service Center Manager II is responsible for business development, operation, and overall results of their assigned service center.  This can include A-SEG Corporate locations, multiple service centers, and/or a community based service center. 

• Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement. 

• Supervise, coach, train and develop service center employees in all operations, products, services, cross selling of all products and services, loan functions and attainment of individual goals. 

• Create and manage the branch business plans for multiple service centers and/or community involvement.  

• Responsible for resolving member concerns related to credit union matters. 

• Maintain a positive sales and service environment through education, training, reward, recognition and accountability. 

• Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns. 

• Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations. 

• Oversee branch security, audit integrity and risk management. 

• Responsible for managing relationship with sponsor management team (if applicable) to ensure support and positive credit union positioning. 

• Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union. 

• Successfully complete all required registrations and certifications as needed. 

• Coordinate strategy with the Regional Director to incorporate best business practices across the branch network. 

• Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint.  

Requirements:

• At least three years of management experience in a financial institution or retail sales. 

• College degree preferred 

• Strong sales skills, organizational ability and excellent written and verbal communications skills required 

• Must be an energetic, self motivated leader with outstanding initiative to network and develop relationships with management and/or in the community 

• Excellent detail orientation, time management, and follow-up skills required for working in a fast paced environment 

• Excellent PC skills, and use of Microsoft office products, i.e. Word, Excel, and PowerPoint 

• Proven Leadership ability to achieve results in a goal oriented environment 

• Must be a person of high integrity who is dependable and professional at all times