Speak German is preferred

PRESALES CALLS (BEIJING)
•Contact agents to get an updates of their client’s house search status.
•Do a courtesy call to each clients once every 2 weeks. Coordinate with the concern staff (agents & managers) if there’s a request/complaint from clients.
•Do a confirmation calls to those clients with request/complaints.
•Send email for unreachable client s & also do a follow-up calls if there’s no response on mails.
•Approximately 10 calls daily

HOT LINE CALLS
•receive potential clients calls from the various JRE media advertisements
•discuss with the potential clients do understand clearly their requirements
•log the call details into the JRE system
•Inform the sales manager of the new case and ensure they will start the process
•daily call volume as per season

ONLINE OR OTHER EMAIL REQUESTS
•receive client’s requests by email or online
•clarify any unclear items by email and at same time log requests in JRE system, and reply by email or call to the clients
•inform sales manager to start the process
•daily volume as per season


AFTERSALES CALLS PROACTIVE
•Conduct greeting calls within 7 days after moved-in.
•Send email to clients for the customer satisfaction survey. Input the survey results into JRE’s records.
•Conduct calls to clients once every two months during the lease term & input information in the system.
•Send email & conduct follow-up calls for any unreachable clients. Liason with relevant JRE staff to procure the correct contact details for any clients whose contact details are wrong.
•Create compilation (CASETRACKER) of customer’s requests/concerns in order to monitor more closely and have a clearer understanding of the progress towards solving each customers concerns by the relevant JRE staff.
•For clients with request/complaints, conduct a confirmation call to ensure someone from JRE is propertly assisting them. For those issues marked “closed” conduct a final confirmation call to ensure all the client’s requests have really been closed
•Approximately 10 calls daily
AFTER SALES CALL REACTIVE
•man the aftersales “hotline” and dedicated email address
•receive any aftersales calls/emails, discuss with the client and log the details in the JRE system
•inform the relative sales person to start the aftersales work for their client. If sales not available open the case in the JRE system and inform the aftersales manager to begin the work.
•aftersales manager/sales should give daily report back on progress and this should be logged in system and reported back to the client by the
•Check on the status of all open aftersales cases with aftersales manager or sales not closed within two days in the system. Push for closure.
•Number of daily calls as per actual case volume
•Only German can be considered.