• In this position, you will be responsible for joining the team enabling the industry's best enterprise platforms as a Platform Applications Engineer (PAE) in the Data Center Platform Application Engineering (DCPAE) organization. We have exciting opportunities to apply your technical knowledge to accelerate deployment of solutions based on Intel Xeon processor-based platform proliferations.
• Your responsibilities will include but not be limited to:
  - Supporting OEMs and Basic Input Output System (BIOS) vendors who are creating BIOS for Server platforms based on Intel Silicon. Interfacing directly with the BIOS engineers at OEM and BIOS vendors and driving their technical BIOS issues to successful conclusion. Direct customer interaction (onsite and remote) for issue resolution and maintaining technical alignments with customers
  - Writing technical product (BIOS) documentation, developing and delivering technical training and/or enabling materials, demos and customer collaterals and providing technical support for industry events and forums
  - Investigating, disposition and document errata
  - Interacting with Intel Field Sales, Intel Customer Support and the worldwide Application Design-in Centers (ADC) to help resolve customer technical questions
  - Driving issue resolution across multiple development teams, groups and divisions
  - Participating in new product development, representing the customer's technical needs
  - Acting as technical expert and responding to customer requests or events as they occur and developing solutions to problems utilizing formal education and technical experience judgments

Qualifications

You should possess a Bachelor or a Master of Science degree in Electrical Engineering and/or Computer Science and/or Engineering disciplines.

Additional qualifications include:

• Ability to identify, investigate and solve customer technical issues under pressure
• Good understanding of Intel Processor, Chipset, Server and Basic Input Output System (BIOS) technology
• Strong lab and debug skills strongly desired
• At least three years of industry experience, at least half of which has been focused on software or BIOS programming on IA-32 architecture
• At least three years of C and/or C++ or assembly language programming experience
• At least three years of IA-32 architecture server product development experience.
• Demonstrated ability to listen, understand and respond professionally to customer questions and/or issues
• Work independently, multitask effectively and exhibit strong influencing skills and customer orientation
• Ability to define and communicate problems clearly to others while working across multiple groups and sites
• Excellent verbal and written communication skills in English
• Experience in troubleshooting and solving technical issues for customers and driving customer technical issues to successful conclusion
• Experience working with MNC's and experience developing 'customer ready' collateral and delivering training would be an added advantage
• Basic Input Output System (BIOS) development experience.
• Knowledge BIOS and/or UEFI architecture and implementation.

Inside this Business Group

The Data Center & Artificial Intelligence Group (DCAI) is at the heart of Intel’s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.