We believe in creating an environment where our placement student really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why we’ll treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

BMW UK, Farnborough, 13 Month Student Placement - CX and Innovation (July 2021)

Customer Experience is the Innovation Hub of BMW Group UK. Our goal is to research and develop new ways to improve Customer Experience for customers of the BMW, BMWi, MINI and Motorrad brands in the UK. Our aim is to make our customer journey, both in retailer and online, stand out and create memorable moments for our customers at every possible touchpoint.

What will you be doing?

• Supporting identification and solving customer pain points throughout customer journey
• Research into new innovative ideas and understanding changing customer needs
• Develop reporting and insight to help drive strategy
• Creates the  monthly VOC customer insight report and the Social Media insight reports that delivers reporting to AQ-3 and the Customer Committee
• Reports on key trends in customer behaviour particularly as regards digital case studies to better inform Project Managers
• Collect, analyse and utilise customer intelligence from the BMW Group, its competitors and external sectors, as briefed by the CX Project Managers
• Overseeing UAT testing on all digital projects
• Updating the  CX Team Dashboard covering all project KPI’s on a monthly basis
• Updating the CX Team deliverables roadmap identifying all live projects, timelines, responsible PM’swor
• Act as main point of contact for all CX team content onto Campus Trust and Retailer Hub
• Co-ordinate team meetings including researching agenda topics with team, inviting speakers from the business, arranging logistics, circulating minutes and ensuring actions are followed up
• Creating process flow documents, where required to ensure CX processes are properly documented
• Raising po’s as required by the PM’s

Qualification: 

• Studying toward a degree in a Business or Management discipline and on track to achieve a 2:1 or above (Please note that our Undergraduate Placement opportunities are only open to students who will be returning to their studies following their placement with us)
• Self confidence in liaising with contacts at all levels proactively and diplomatically.
• Self-motivated and organised, able to prioritise and manage time effectively and work at a face pace on multiple tasks.
• Inquisitive, curious and hungry for knowledge.
• A ‘digital native’ – interested in the digital world and how its altering consumer expectations and behaviour
• Excellent levels of literacy and numeracy essential, above average focus on attention to detail.
• Excellent team player, offers support proactively.
• Experience of Microsoft Office products, Excel and PowerPoint preferred
• Interest in automotive and/or comfortable working in an environment that requires some learning around the product BMW, MINI and Motorrad product range including basic knowledge of technical features.

Did you know?

Farnborough is home to our BMW, MINI and Alphabet National Sales Centres. We’re proud of our office environment and achievements, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – Being yourself is effortless and so increases efficiency and reduces wasted energy. For this reason we allow our employees to express themselves through the way they dress.
• Flexible working hours - Working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance not burnout through focusing on output not attendance.
• The opportunity to get involved with our continued to support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as Ping-Pong tables to encourage innovation and employee engagement.

Why Choose Us?

• Great Pay – A competitive annual salary of £18,500, 27 days holiday (pro rata to your contract) and a pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits - Throughout your placement you will be supported by our experts and have the opportunity to enjoy other employee benefits.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below. 
The next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Please ensure that you complete all of the free text questions for your application to be progressed, and include a role relevant cover letter, explaining why we should consider you for this position. 

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement, and be able to provide proof of your legal right to work in the UK.

Any further questions? Email us on hr.services.recruitment@bmwgroup.co.uk