Job Description
To improve efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements to be done in accordance with local / global strategic planning and standards in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E.Q. requirements and to perform delegated S.H.E.Q. tasks and duties & to inform superior about deviations.
The Job Requirements
- Demonstrated ability to foster an environment for ideation, prototyping and production
- Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept
- Must have IT Development and Systems Knowledge
- Experience with software development methodologies and practices Agile, Scrum, etc.)
- Experience in Data Analysis and Advanced Proficiency in Microsoft Officesuite, including Word, Excel, and Outlook
- Strong Leadership Behaviours with good People Management skills and Problem Solving Skills
- Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
- Must have an excellent ability to multi-task effectively working on several projects synchronously
- Experience in rolling out initiatives that leverage multiplatform technologies
- Willingness to travel nationally and internationally
- Willingness to work a 3 shift model
Outputs
- Liaise directly with various Mercedes-Benz manufacturing plants worldwide to provide product and service support.
- Manage and coordinate system upgrades/bug fixes and support with product testing.
- Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.
- Design and model solutions for customer innovation and experience.
- Perform with innovation development groups to conduct insights as well as design outputs to their work.
- Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process.
- Design, research, develop, analyse and suggest new concepts as well as strategies.
- Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
- Manage and attain customer expectations and ensure delivery to fulfil expectations.
- Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning.
- Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
- Promote innovations to support business requirements through activities that test, pilot and implement innovative concepts
- Manage ideas from design stage through implementation.
- Roll out and analyse the effectiveness of initiatives that leverage multiplatform technologies
- Initiate, develop and maintain a range of working relationships, within IT and from the business
- Life of the role as application owner with the operational system responsibility:- Operation of the application
- Maintenance and operation of the application / monitoring and monitoring of the application and the server (in the respective plants)
- Addressing and resolving incidents

- Planning and implementation of updates, release changes, server move
- Ticket processing (servicemanagement in CISM and/or ServiceNow)- Planning of Application Recovery and testing
- Supervision of the business partners
- Support of keyusers and users worldwide
- Lead / participate in user groups/service meetings
- Driving the further development of the application in cooperation with the business partners and supplier

- Supplier management- Supplier contact
- Lead regular communication with suppliers, ticket tracking
- Negotiation and commissioning of Service Level Agreement (SLA)

- Optimization, further development, project management- Adjustments for new models
- Implementation / initiation of optimization measures (process, technology, costs, ...
- Connection of further devices and systems
- Testing the application for updates
- Documentation