Our banking client is hiring customer service professionals for its contact center.

Customer Service Officer:

• Provide customer service to high-net customers
• Handle inbound customer enquiries and securities dealing
• Manage the daily operations
• HKSI qualification required
  
  

Customer Service Manager:

• Monitor the team performance, prepare performance report, ensure teammates to meet the customer-focused quality service standard by providing regular call monitoring and coaching
• Work with business departments to resolve the customer request or complaints
• Develop operational procedure, answer script
• Develop control and reinforce the procedure and actions that are relevant to own business area
• Conduct health check on system performance
• HKSI & IIQE qualification required
  
  

Applications will be treated strictly confidential and will be used for recruitment purposes only.