Responsibilities:

• Handle inbound calls and provide information on services to enhance customer relationships
• Deliver good customer service to meet customer satisfaction
• Identify and respond to customer needs accordingly
• Promote and cross-sell banking products as appropriate
• Collect and provide customer feedback to supervisor for improvement
• Comply with company's policies and available procedures/guidelines

Requirements:

• High Diploma in Finance or any related discipline
• 1-2 years experience in banking customer service industry (Must)
• Fluent spoken English, Cantonese and Putonghua
• Customer service oriented and good complaint handling skills
• More experience will be considered as a senior role (3-4 years banking experience)

Benefits:

• 5 day work week
• 14 days’ paid annual leave
• Medical Coverage since commencement date
• Salary: $15,000 - $21,000
• Work Location: Mei Foo